Kwethulwe UMsizi Chatbot

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I-UKZN yenze uMsizi Chatbot ukwenza lula uhlelo lwabafundi uma bebhalisa ngobuchwepheshe ngonyaka wezi-2021.

I-Chatbot, eyethulwe ngoNhlolanja, iwuhlelo lwekhompyutha olulingisa inkulumo yomuntu ophilayo ngokunikeza izimpendulo enikezwe zona.

Loluhlelo, oluqanjwe ngegama lesiZulu elithi uMsizi, lwenzelwe ukusiza labo abasebenzisa iwebhusaythi yase-UKZN. Lutholakala ezansi esandleni sokudla kwikhompiyutha kanti iwuphawu oluluhlaza okwesibhakabhaka.

I-Chatbot yenzelwe ukukwazi ukuphendula imibuzo evame ukubuzwa ehlelwe ngale ndlela ngokubhalwa ethi: Undergraduate Student, Postgraduate Student, Applications and Information, Student Finance, Student Funding (Scholarships, Bursaries and NSFAS), Student Residence, ICS Student Computing, International Students ne-Disability Support Unit.

UMsizi Chatbot wenziwe wuphiko Lwezokwazisa Nezokuxhumana lwase-UKZN kanti selwengeze indawo yokuxoxa neNyuvesi eyenza abafundi noma izivakashi ukuthi zixoxe bukhoma nomunye wabasebenzi.

Ephawula ngokwenziwa kwe-Chatbot, uMnu Handsome Nyathikazi osebenza e-ICS uthe: ‘Ithimba lisebenze amahora amaningi lenza imikhakha ehlukene, lifaka imibuzo evame ukubuzwa, lixhuma abasebenzi baseNyuvesi endaweni yokukhuluma bukhoma nokuqeqesha irobhothi.’

‘Ukusebenza ngaphansi kwesimo sabukhoma ngenxa yeCOVI-19 kulethe izinseleo kodwa bekumnandi ukwenza i-Chatbot kanti sibonga umsebenzi omuhle wethimba,’ kusho uNyathikazi.

Ebonga AbaPhathi base-ICS ngokweseka lomsebenzi, uNyathikazi uchaze ukuthi uMsizi Chatbot uhluke kanjani kwamanye ama-chatbot ngoba unezindlela ezintathu zokwenza izinto ezilandelayo:

•    Ukusebenza ngemininingwane eyenziwe ngemibuzo evame ukubuzwa

•    Ukuxoxa noMsizi Chatbot onobungani

•    Ukusebenzisa abasebenzi basenyuvesi abanolwazi ngengxoxo ebukhoma.

Amagama: nguHlengiwe Khwela

Izithombe: Zithunyelwe