Humanities Staff Member gets Prestigious EAC Customer Centric Award

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College of Humanities staff member Ms Sindi Ndaba is the recipient of the Empowered Administrators Conference (EAC) Customer Centric Award which acknowledges an office professional who gives excellent client service and always puts customers first.

Ndaba, the Office Administrator for Teaching and Learning in the School of Arts under the Discipline of African Languages, was overjoyed at receiving the award saying it had further developed, equipped, motivated and inspired her to do more in her job capacity.

‘This award means more exposure and empowerment in my work as a teaching and learning administrator,’ said Ndaba. ‘It has taught me that an administrator is the face of a discipline where effective communication, prioritisation, monitoring and liaison with internal and external customers, are key,’ she said.

School of Arts Manager Mr Adarsh Maharaj said: ‘UKZN has implemented the REACH Campaign, which strives to enhance the service of the University through staff engaging with all stakeholders with integrity, respect and kindness. Sindi has conducted herself in her work environment imbibing the REACH qualities of: Respect, Excellence, Accountability, Client Orientation and Honesty.

‘She is a shining example of what the REACH qualities actually are. Her interaction with staff and students as well as outside service providers imbibes these qualities. Sindi has an outstanding characteristic that far exceeds the qualities of REACH, and that is her always extending herself way beyond the call of duty. Sindi is always ready and willing, with a warm smile to assist others in need, even staff and students who do not fall within her jurisdiction.’

Ndaba advised other staff members to be passionate about their work, review effectiveness, facilitate success and release their potential. ‘Create value and fame for the institution for its future sustainability,’ she said.

Melissa Mungroo