Communication is Critical for Business Success

BY: .

UKZN Extended Learning recently hosted Department of Health representatives for a Business Communication course.

All organisations can benefit from practical business communication tools. In addition to enabling the organisation to track and analyse progress, such tools can identify areas for improvement and growth opportunities. Furthermore, all organisations have to comply with regulations on business reporting and they also need to report to employees and other stakeholders.

A business report provides an overview of all aspects of an organisation’s performance. Skills to produce business reports are thus an essential leadership attribute.

Delegates from the Department of Health participated enthusiastically in the programme and offered positive feedback on how they can use the knowledge they gained in the workplace. Acting District Director, Ms Mthokozisi Khumalo commented: ‘The facilitation was excellent and the content was clear. I will use the report writing format, and presentation and communication skills in my work environment. Previously, we would just write a report, but it wouldn’t have a clear flow of information.’

Director for Strategic Planning in the Department, Ms Narissa Moodley concurred: ‘The facilitators were well prepared, and the presentations were clear. We also learnt to be consistent in how we produce documents and presentations. The practical session allowed me to analyse how information is received by the audience.’

To equip yourself with the business skills required by employers to meet organisational needs, contact:
Nokwanda Mokoena
T: +27 31 260 3796
E: MokoenaN@ukzn.ac.za
or click here for more information on the programme.

Words: Nkosingiphile Ntshangase

Photograph: Supplied