UKZN Academics Develop Innovative New Tool to Improve Service Delivery
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Drs Andrew Okem and Sithembiso Myeni from the School of Built Environment and Development Studies have partnered with the national Department of Science and Innovation (DSI), the South African Local Government Association (SALGA) and the Human Sciences Research Council (HSRC), to develop and pilot an innovative new multi-million rand information technology tool called the Municipal Innovation Maturity Index (MIMI).