Research Evaluates Quality of Municipal Service Delivery
The need for municipalities to deliver quality service delivery which is a basic human right for all South African citizens was explored in the thesis of Doctor of Administration, Dr Sakhile Zondi.
Zondi’s study, titled: “Public Participation and Service Delivery with Particular Reference to the ILembe District Municipality”, evaluated the quality of municipal service delivery, using the iLembe District Municipality in KwaZulu-Natal as a case study.
‘The study argued that basic municipal service delivery is imperative for the realisation of human rights in South Africa and the enhancement of the quality of life for local communities,’ said Zondi. ‘This is particularly relevant because service delivery in South Africa is no longer regarded as an entitlement for minorities, but rather as a basic human right of all citizens, particularly previously disenfranchised groups.’
Zondi further highlighted that proper co-ordinated service delivery systems were also critical for the realisation of the vision of the National Development Plan in its mission of eliminating poverty and inequality by 2030.
‘Conducting a study of this nature contributes meaningfully in the development of the South African communities. It demonstrates my views about the roles of civil society in forming partnerships with government stakeholders to improve the standard of living for local communities. It is hoped that the findings will contribute to the knowledge base in local governance in terms of understanding the challenges of municipal service delivery and public participation strategies,’ said Zondi.
As a Development Lecturer in the School of Management, Information Technology and Governance, Zondi will use this study experience to inspire students and staff to study further.
‘Embarking on the PhD journey requires dedication, commitment and passion for research. It is about creating time to improve yourself. This qualification is necessary to begin a career in academia and as an emerging researcher. I would encourage my colleagues and anyone who wants to join academia that the PhD journey is fun and if I can do it, anyone can,’ he said.